Toshiba America Business Solutions has partnered with Hytec Dealer Services to provide warranty repair on thermal label, mobile and receipt printers in the United States and Canada.
How to Process a Toshiba Warranty Claim
Step 1: Verify Warranty Status
- Is this item from a qualifying machine model or option according to Part 3 Product Warranty Table?
- Do you have the correct Date of Purchase?
- Do you have the correct machine or option serial number?
- Was machine or option purchased within the past 12 months?
- For Label Printer Only - If claim is for an original print head (purchased with machine), was it purchased within the last 12 months and has it been used less than 25km (~1 million inches)?
- For Label Printer Only - If claim is for a replacement print head (purchased after machine), was it purchased within the past 6 months, has been used less than 25km (~1 million inches) or is within balance of new printer warranty?
If your answer was NO to any of the questions above, then the item is not covered under our warranty terms and conditions.
Step 2: How to File a Claim
Label & Mobile Printers:
- Call Toshiba America Business Solutions InTouch Center at 1-888-879-8247
- In Touch Center will verify your serial number to confirm support level and will troubleshoot the issue.
- If it is determined that repair is required and device is under warranty, InTouch Center will log a warranty repair with our warranty repair center.
Receipt Printers:
Questions on processing claims can be directed to toshibawarranty@hytecrepair.com or 800.883.1001 ext 3064
To view the length of product warranty, details on coverage, shipping terms and program details please view Toshiba’s Warranty Statement.