SHIPPING A REPAIR & RETURN ORDER
Hytec will provide repair tags at no charge with all returned orders, and they are available in bulk upon request. Each circuit board should be tagged with part number, model, and description of your problem, or symptom. Be sure to note if your problem is intermittent, so we can work to duplicate the problem. All circuit boards should be carefully packaged to prevent any shipping damage. We suggest insuring all circuit boards upon shipment to Hytec. Without additional coverage, freight carriers normally cover only $100.00 per package.
ORDER DISCREPANCIES
Hytec will not be responsible for order discrepancies, unless a packing slip or purchase order listing the enclosed circuit boards accompanies your order. Your documentation will be checked against the boards received immediately upon receipt of the order. You will be notified of any discrepancies.
TURNAROUND TIME
Standard turnaround time at Hytec’s facility is 2-4 business days from receipt of your item. For rush service, please indicate Emergency Service. Your boards will be repaired and shipped the same, or next, business day. A rush fee of $10.00 per board is charged for rush service. For even quicker service, please view Hytec’s Advance Exchange service option.
RETURN SHIPMENT
Hytec returns your package by the same service method received (e.g. overnight, 2nd day or ground). Hytec will use UPS as our preferred carrier for most shipments, but can also use the freight carrier of your choice. If you wish to ship by a carrier besides UPS, please indicate your preferred carrier on your paperwork. We can also ship out using your own freight account. Hytec charges a $7.00 handling fee per order.
Please note: Freight carriers use dimensional weight to calculate shipping charges on all air shipments. Please see carrier’s websites for more details (multiplying LxWxH of the box and dividing by 194 calculates dimensional weight).
PRICING
Hytec’s pricing is based on a flat-rate fee for each specific part number. Hytec’s prices are subject to change without notice. Repair prices can be found in our online catalog, or by calling your Hytec customer service representative at 800-883-1001. On occasion, additional parts and charges may be needed for repair of your board. This would usually be for major cosmetic reasons, missing components, or when a LCD display is needed. You will be contacted for your approval in these rare situations. A reduced test fee is charged for circuit boards not requiring repairs. There is no charge for boards that are not able to be repaired.
REPAIR POLICY
All circuit boards will be inspected before repair. Hytec reserves the right to determine whether a board, or electromechanical assembly, is repairable. Reasons for a board not being repairable may include: severe physical damage, corrosion, component part not available, intermittent failure making the board not reliable for system use, etc. In the event your board cannot be repaired, the reason will be provided on your paperwork. Repair attempts, not by Hytec, will void Hytec’s warranty and may cause your board to be unrepairable. Repairs at Hytec always include preventative maintenance, required modifications, and all software updates to the latest version provided by the manufacturer.
ADVANCE EXCHANGE
Boards ordered with this service are priced at a flat rate with a premium above our flat rate repair pricing. This premium helps cover all the costs associated with this program, and provides you savings by reducing boards in your own inventory and reducing air freight service to Hytec for emergency repairs. You can find pricing for specific parts in our online catalog, or by calling your Hytec customer service representative. Please note that defective cores must be received at Hytec within 20 days, to avoid additional charges. If you are not able to return the defective cores on time as required by this program, Hytec’s Repair & Return service or Board Bank options will be a better program for you. All returned core boards must be repairable. Please see our Advance Exchange program details for more information.
HYTEC WARRANTY
All boards and mechanical assemblies are live tested in a functional machine before leaving our facility. In addition, special handling and electrostatic precautions are taken while at our facility. All boards repaired by Hytec have a one-year warranty from the date of repair. Electromechanical assemblies have a 90-day warranty from the date of repair. Hytec warranty is limited to workmanship and materials under normal use. Hytec serializes each board and applies a bar-code label to the board for a complete tracking of repair history. You can look up a board’s history by entering the part number and serial number found on the board through our website under Account and Warranty Lookup.
Please indicate WARRANTY on associated paperwork, or call to get a return authorization, when returning an item under warranty. We always encourage calling Hytec’s toll-free technical assistance before returning a board under warranty. Hytec will cover return freight for boards requiring additional repairs covered under our warranty program.
SALES TAX
Board repair orders are exempt from state sales tax; however, we will need to have your state tax ID number in our files. Please provide this to us with your first order, or invoice payment. All Florida companies will be charged tax unless we have a copy of your tax-exempt certificate.
TERMS
Please note that net 30 days are our normal credit terms. Orders will be shipped C.O.D. CASH unless credit terms are approved. These terms are available by completing our credit application then mailing or faxing it to Hytec. Most applications are processed the day they are received, if you have provided us with names of vendors who will give us credit references over the phone.
LIABILITY
Hytec shall not be liable for any loss of business incurred by customer, or any other such consequential damage, including losses suffered by any end user of our customer’s equipment.
OEM WARRANTY PROCESSING
Hytec supports direct warranty processing for the following manufacturers:
- CANON USA WARRANTY
Hytec is a Canon Authorized Parts Repair Facility (APRF) and can process repairs for parts that qualify for Canon's warranty. Please complete your e-tag on Canon’s website (for more information visit http://www.support.cusa.canon.com). Please ship your circuit board to Hytec including e-tag and maintenance log, along with a description of the problem. Your circuit board will be repaired and returned to you by UPS Ground service at no charge.
- TOSHIBA WARRANTY
Hytec processes all circuit board, laser unit, and HDD warranties for Toshiba America Business Solutions subsidiaries and dealers. Through Toshiba’s warranty program you may request an Advance Exchange or send your warranty item for repair. For complete details on processing warranty please view warranty processing details at http://www.fyi.toshiba.com or contact Hytec’s customer service department.
- EFI Electronics Service Tracker WARRANTY
Hytec processes claims under EFI Electronics Service Tracker Program. Please send in your circuit board for repair and include your EFI claim number. All repairs will be performed and returned to you at no charge.